Staff and Board

We’re a group of passionate individuals working to help build tomorrow’s workforce.

Jenna Ketchum

Executive Director

Jenna joined Urban Alliance in 2014 after completing an Education Pioneers fellowship with the Department of College and Career Success at Chicago Public Schools. She earned an M.A. from the University of Chicago’s School of Social Service Administration in 2014 with a degree focus in Nonprofit Management. During her graduate studies, she completed a two-year internship with the Mayer and Morris Kaplan Family Foundation and studied urban poverty abroad at the Tata Institute of Social Sciences in Mumbai, India.

Previously, Jenna held several roles with Junior Achievement of Chicago from 2006 to 2013, including serving as the Associate Director of Suburban Operations and later as the Director of External Relations. Jenna holds a B.A. in English and Anthropology from Augustana College.

Luis Flores

Alumni Services Program Coordinator

Luis Flores joined the Urban Alliance Chicago team in April 2021 as the Alumni Services Program Coordinator. Before joining Urban Alliance, he worked for several organizations that aim to elevate students’ voices and provide mentorship and guidance to young adults from under-resourced communities. Most recently, Luis worked for buildOn, where he led high school students in service-learning projects inside and outside the classroom, exposing youth to the value and impact of giving back and serving in their communities.

Luis holds a bachelor’s degree in sociology and Spanish from Whitworth University and a master’s degree in social justice and community development from Loyola University, Chicago.

A son of immigrants, a first-generation college graduate, and a firm believer in the power of student engagement as a way to help youth develop their full potential, Luis hopes to draw from his life experiences to provide wrap-around services for Urban Alliance alumni.

Briana Ford

Alumni Services Director

Briana joined Urban Alliance as a Program Coordinator in January 2019. Before joining Urban Alliance she worked as a finance associate in Atlanta, where she conducted market research in the banking sector. While in Atlanta she volunteered with several youth groups, where she helped students prepare for college and served as a coach and mentor for students transitioning to college.

Briana received her bachelor’s degree in Business Administration from Howard University, and her Masters in Business Administration from Cornell University. She is a proud Chicagoan and a native of the Englewood community, who is deeply passionate about community revitalization and thoughtful mentoring.

Deldric Henderson

Program Manager - Obama Youth Jobs Corps

Deldric Henderson has over ten years of experience developing and advocating for young people across Chicago. Prior to joining Urban Alliance, Deldric worked with the domestic violence nonprofit Between Friends to educate elementary and high school students on the importance of building and maintaining healthy relationships. He has also facilitated and developed curricula focused on life and work readiness skills, computer literacy, leadership development, restorative justice, and community engagement. He holds a Bachelor of Arts in Political Science from Northern Illinois University.

Katie Miles

Senior Director of External Partnerships

Katie joined Urban Alliance in August 2016 to establish and cultivate UA partnerships within Chicago’s business and nonprofit communities. Prior to joining UA, she managed fellowships at Harvard University’s Shorenstein Center, where she designed and executed customized campus experiences for prominent journalists, politicians, and scholars from around the globe. Prior to her role at the Shorenstein Center, Katie led efforts to raise financial aid support within Harvard’s Office of Alumni Affairs and Development. Originally from northern Wisconsin, she brought her passion for people and the transformative power of education back to the Midwest as Urban Alliance Chicago’s Director of Employer Partnerships.

Jamie Ricks

Program Director - Obama Youth Jobs Corps

Jamie joined Urban Alliance in July of 2021. Before joining Urban Alliance, she worked as a crisis therapist at the University of Chicago hospital. She has a background in higher education which includes managing federal TRIO programs and developing student programs and activities. Jamie also served as an AmeriCorps VISTA where she worked in the Office of the Mayor of Chicago to increase the capacity of nonprofits through volunteer engagement.

Jamie received her Master of Science in Clinical Mental Health Counseling from National Louis University. She is a former employee of Urban Alliance and is excited to return to the organization to continue working with Chicago youth.

Anna Urban

Program Director

Anna Urban joined Urban Alliance in October 2019 as a Program Coordinator for the Chicago region. Anna holds a master’s degree in Education Policy and Foundations from Marquette University. Before joining Urban Alliance she provided support for a 4th grade classroom in Chicago, and led a literacy intervention program. Most recently she served as an education and outreach coordinator for an environmental group where she developed and taught a conservation curriculum to students in Milwaukee.